25 - 26 September, 2018
Grand Millenium, Kuala Lumpur, Malaysia

CONFERENCE DAY TWO – WEDNESDAY 26 SEPTEMBER 2018

8:00 am - 9:00 am Registration & Coffee & Tea

9:00 am - 9:10 am Day 2 Chairman’s Opening Remarks

Tilak Banerjee - Senior Director - Head of Global Shared Service, Conduent
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Tilak Banerjee

Senior Director - Head of Global Shared Service
Conduent

9:10 am - 9:50 am FIRE SIDE CHAT: The Next Big Thing in Automation: Developing Cognitive Capabilities for Enhanced Decision-Making

Tilak Banerjee - Senior Director - Head of Global Shared Service Conduent
Vikram Gupta - Head of Robotics Technology, Standard Chartered Bank
·         Integrating RPA with Intelligent automation to advance banking operations and payments
·         Mapping the right process and the right degree of standardisation for effective outcomes
·         Building cognitive capability, re-skilling existing people to harness the potential of RPA and IA 
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Tilak Banerjee

Senior Director - Head of Global Shared Service
Conduent

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Vikram Gupta

Head of Robotics Technology
Standard Chartered Bank

10:00 am - 10:40 am Integrating RPA With Machine Learning

Rajan Kumar Upadhyay - Machine Learning Technical Expert, DHL
·         How to integrate RPA with Machine Learning
·         How to ensure the best results with process redesign and change management
·         Measuring, benchmarking and analyzing results for continuous improvements
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Rajan Kumar Upadhyay

Machine Learning Technical Expert
DHL

10:40 am - 11:10 am Morning Refreshment Break

Group 3

Roundtable A: Developing the Right Strategy to Drive Successful RPA Adoption

11:10 am - 12:30 pm Roundtable A: Developing the Right Strategy to Drive Successful RPA Adoption
Allan Bocq - Data Analytic Project Leader, Schneider Electric
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Allan Bocq

Data Analytic Project Leader
Schneider Electric

Roundtable B: Identifying and Re-engineering Processes for RPA Pilots

11:10 am - 12:30 pm Roundtable B: Identifying and Re-engineering Processes for RPA Pilots
Paras Chadha - Vice President, Digital Innovations Total eBiz Solutions Pte Ltd
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Paras Chadha

Vice President, Digital Innovations
Total eBiz Solutions Pte Ltd

Roundtable C: RPA Vendor Assessment & Selection

11:10 am - 12:30 pm Roundtable C: RPA Vendor Assessment & Selection
John Ysmael O. Reyes - Business Excellence and RPA Lead Total GSP
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John Ysmael O. Reyes

Business Excellence and RPA Lead
Total GSP

Roundtable D: Justify the ROI of RPA for Buy-in

11:10 am - 12:30 pm Roundtable D: Justify the ROI of RPA for Buy-in
Susan Jacobs - Manager Shared Transaction Centre (STC) The University of Auckland
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Susan Jacobs

Manager Shared Transaction Centre (STC)
The University of Auckland

Roundtable E: Realizing Greater Value with Intelligent Automation

11:10 am - 12:30 pm Roundtable E: Realizing Greater Value with Intelligent Automation
Rajan Kumar Upadhyay - Machine Learning Technical Expert, DHL
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Rajan Kumar Upadhyay

Machine Learning Technical Expert
DHL

Roundtable F: Common Mistakes to Avoid in RPA Journey

11:10 am - 12:30 pm Roundtable F: Common Mistakes to Avoid in RPA Journey

12:50 pm - 1:50 pm Networking Lunch

1:50 pm - 2:30 pm Driving Large-Scale Enterprise-Wide Adoption of RPA

Tilak Banerjee - Senior Director - Head of Global Shared Service, Conduent
·          From one bot to over 200 bots: How to effectively expand and implement across the organisation
·          Implementing a gradual, step- by- step continuous improvement framework to leverage RPA as a core part of operations
·          Accelerating business result  by integrating cognitive capabilities into RPA 
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Tilak Banerjee

Senior Director - Head of Global Shared Service
Conduent

·          Reviewing your organisation’s core functional processes and competency model- who owns it?
·          Enhancing close collaboration between IT and business unites to ensure both technological and business lens are taken into consideration in RPA adoption
·          Developing a centralised operating model governing the use of RPA
·          Continuously benchmarking and assessing your RPA operation model to determine its suitability 
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Tilak Banerjee

Senior Director - Head of Global Shared Service
Conduent

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Khurram Shahzad

General Manager of Shared Services APAC
British American Tobacco (BAT)

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Mohamed Iqbal Abdul Rahman

Chief Operating Officer
Pharmaniaga

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Boon Keong Seah

Head of Big Data
TIME dotcom Berhad

3:20 pm - 3:50 pm Afternoon Refreshment Break

3:50 pm - 4:30 pm Optimising Talent with Robotic Process Automation to Accelerate Business Agendas

Chrystel Viljoen - Team Leader, Shared Transaction Centre (STC), The University of Auckland
·          Aligning workforce and automation strategies with business goals
·          Identifying the new workforce dynamics and skillsets to realise RPA projects
·          Upskilling talent with optimise business results 
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Chrystel Viljoen

Team Leader, Shared Transaction Centre (STC)
The University of Auckland

4:20 pm - 5:00 pm Scalable Digital Operations Strategy – Digital Command Center

Wilkins Leung - Digital Operations Manager- Global Automation Services, BD
·          RPA hurdles: How to actually free up workers from non- value added works?
·          Running operations with minimum resources and cost meeting SLA
·          Establishing business and operation dashboard and cultivating the continues improvement mindset 
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Wilkins Leung

Digital Operations Manager- Global Automation Services
BD

5:10 pm - 5:20 pm Closing Remarks from Chairperson & End of Conference