25 - 26 September, 2018
Grand Millenium, Kuala Lumpur, Malaysia

CONFERENCE DAY ONE: TUESDAY 25 SEPTEMBER 2018

8:00 am - 8:50 am Registration & Coffee & Tea

8:50 am - 9:00 am Chairman’s Opening Remarks

John Ysmael O. Reyes - Business Excellence and RPA Lead, Total GSP
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John Ysmael O. Reyes

Business Excellence and RPA Lead
Total GSP

9:00 am - 9:40 am Keynote: Leveraging RPA as Strategic Tool to Add Value and Scale Up Your Business

Rohit Nambiar - Chief Executive Officer, AXA AFFIN Life Insurance
·         Implementing RPA to enhance business productivity and efficiency
·         Optimising the potential of RPA in the organisation
·         Adopting RPA effectively in a short period of time without disrupting the business 
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Rohit Nambiar

Chief Executive Officer
AXA AFFIN Life Insurance

·         Reviewing the business requirements and essential strategies to adopt RPA
·         Defining the scope and scale of RPA investments based on the level of complexity, human intervention and frequency of tasks
·         Scaling up your workforce and resources to reap the full benefits of  RPA implementation 
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Neeti Mahajan

Managing Director- Global Service Centre
HSBC Malaysia

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Nickolay Georgiev

Head of Billing
DHL

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Chrystel Viljoen

Team Leader, Shared Transaction Centre (STC)
The University of Auckland

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Krishna Ramachandran

Head of RPA
Philips

10:30 am - 11:15 am Speed Networking & Morning Refreshment Break

11:15 am - 11:45 am How to Decode the RPA Buzz: From Deployment to Scaling

Ganesh Thyagarajan - Global Director, Partner Enablement, Automation Anywhere
·         How to create RPA center of excellence
·         Key use cases for RPA
·         Effective process Identification for automation
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Ganesh Thyagarajan

Global Director, Partner Enablement
Automation Anywhere

11:45 am - 12:25 pm Overcoming RPA Roadblocks: From Securing Buy-In through to Project Deployment

Ravi Ranganathan - Managing Director, Next Generation Optimization (NGO), RBC Investor and Treasury Services
  • Demonstrating the real business value of RPA with clear objectives, metrics and timelines in place
  • RPA implementation hurdles: How to ensure integration with legacy systems, current processes and operations 
  • Effective change management strategies for RPA implementation 
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Ravi Ranganathan

Managing Director, Next Generation Optimization (NGO)
RBC Investor and Treasury Services

12:25 pm - 12:55 pm RPA Implementation is Only the Start: The Reality of RPA Maintenance Work

Sameer Dania Dania - Global Head – Business Development, Platforms, Tech Mahindra Ltd.
·         Tracking results, performance and areas for improvements post-RPA implementation
·         Developing your RPA monitor, support and maintenance program
·         What are the estimated operations and maintenance costs for a single RPA project?
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Sameer Dania Dania

Global Head – Business Development, Platforms
Tech Mahindra Ltd.

12:55 pm - 2:00 pm Networking Lunch

2:00 pm - 2:40 pm Developing a Effective Change Management Framework to Drive Successful RPA Adoption

Pedro Uria-Recio - Vice President, Head of Analytics Centre, Axiata Group Berhad
·          Fast-tracking RPA adoption with a structured change management strategy
·          Allaying the concerns of robotics on existing processes, operations and work
·          Reinforcing the value of integrating robots and human for move up the value chain
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Pedro Uria-Recio

Vice President, Head of Analytics Centre
Axiata Group Berhad

2:40 pm - 3:20 pm Runners, Repeaters & Strangers: Digitalising and Automating Back-end Processes to Free up Resources for Higher Order Work

Mohd Nizam Abdul Rahim - Head - IT Services, Sime Darby Global Services Centre
·         Integrating RPA into the back-end office for repetitive work and process
·         Scaling up workers to higher order jobs for improved business outcomes
·         Realising the productivity and efficiency gain with digitalisation and automation
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Mohd Nizam Abdul Rahim

Head - IT Services
Sime Darby Global Services Centre

3:20 pm - 3:50 pm Afternoon Refreshment Break

3:50 pm - 4:30 pm Achieving Service Excellence and Innovation with RPA

John Ysmael O. Reyes - Business Excellence and RPA Lead, Total GSP
·         How RPA can drive service delivery transformation via operational improvements
·         Increasing service efficiency and precision with the integration of humans and machines
·         Effective way to transform a business through RPA with lower risk and resource
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John Ysmael O. Reyes

Business Excellence and RPA Lead
Total GSP

4:30 pm - 5:10 pm Implementing Robotic Process Automation to Advance Customer Experience

Krishna Ramachandran - Head of RPA, Philips
·         Applying RPA to interact  with customer  in real-time
·         Gaining the real value of RPA in customer journeys
·         Ensuring intelligent integration of robots and human to deliver the best customer experience
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Krishna Ramachandran

Head of RPA
Philips

5:10 pm - 5:15 pm Closing Remarks from Chairperson & End of Day One